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Cancellation Policy

Cancellation Policy or Failure To Attend a Scheduled Appointment

FOR MEDICAL APPOINTMENTS WITH THE DERMATOLOGIST

We understand from time to time it is necessary to cancel or reschedule an appointment.

Cancellations or rescheduling 48 hours or more can be done by contacting our admin team on Ph: 4003 7693.

Cancellations or appointment changes 48 hours or less from your appointment or failure to attend a scheduled appointment will incur a $100 fee which must be paid to secure a new appointment and a deposit is required to secure another appointment.

You will receive an SMS from HCDL 3 days before your scheduled appointment asking you to confirm your attendance. If we do not receive confirmation from you, your appointment may be cancelled by HCDL and offered to another patient. Giving enough notice to cancel your appointment allows us to offer the appointment to another patient.

HCDL reserves the right not to re-book patients who frequently re-schedule, cancel or do not attend booked appointments.

FOR SURGERY, LASER OR OTHER PROCEDURAL BOOKINGS

For patients who are undergoing surgery, laser or other procedural treatments the following cancellation policies apply:

For Laser, Surgery or Cosmetic Appointments with the Dermatologist:

We require a minimum of 7 days’ notice to cancel or reschedule your appointment. Cancellations made with less than 7 days’ notice will result in a $150 cancellation fee or the forfeit of any deposit paid, whichever is greater. This policy allows us to allocate appointment times effectively and accommodate other patients on our waitlist.

For Laser or Procedural Bookings with HCDL Nurses or Dermal Therapists:

We kindly ask for a minimum of 48 hours’ notice to cancel or reschedule your appointment. Cancellations made with less than 48 hours’ notice will incur a fee of $100–$150, depending on the length and complexity of your scheduled treatment. This fee must be paid in order to rebook a new appointment.

If you have purchased a pre-paid treatment package, and fail to provide 48 hours’ notice or do not attend your appointment, the value of that session will be forfeited unless the applicable cancellation fee is paid.